Terms & Conditions

Confirmation:
All reservations require either a guarantee or prepaid deposit.

Cancellations:
Cancellations are permitted without charge if received by 12 noon, 48 hours prior to arrival. In the event of a late cancellation (within 48 hrs of arrival) or a no show, a charge of the first night of the reservation will apply. Cancellations must be confirmed to the Hotel in writing and will only be confirmed after written acknowledgement by the Hotel to you with a cancellation number.
If you are booking 6+ rooms please see terms and conditions under Group Bookings.
Special offers and promotions may be subject to their own T&Cs.

Group Bookings:
For bookings of 6 - 10 rooms a 10% non-refundable non-transferable deposit is required at the time of booking. Cancellations are permitted without any further charge if received by 12 noon, 7 days prior to arrival. Cancellations, or amendments which result in cancelled rooms, received less than 7 days prior to arrival will be invoiced for the total amount due.
11+ rooms: please contact us at [email protected]

Check in:
Rooms are guaranteed to be ready by 3pm, however you are welcome to arrive from 12 noon and we can arrange to have your luggage stored.

Check out:
Check out time is 12 noon. Late checkout may be available upon request, however cannot be guaranteed. A late checkout fee of £40 per hour will apply.

Late night entry:
The Hotel is open from 7.00am to 11.00pm. If you expect to arrive or return later than this, please advise Hotel Reception in advance to arrange entry. When the Hotel is locked for the night you can gain access by contacting the resident Night Porter using the telephone inset at the main Hotel Reception entrance door. After 11pm, when the archway gates from the Main Street are closed, access to the Hotel is via the Dunluce Road entrance.

Pets:
Dog friendly rooms are available so please contact our Reservations Team for further information on 0044 28 2073 3000.

Smoking Policy:
There is a NO SMOKING policy throughout the Hotel. Should guests smoke in a bedroom the Hotel will charge for an additional night’s stay (a minimum of £100) as contribution to the cost of out booking new arrivals and/or the cost of fumigating the bedroom.

Children:
Children are welcome in our Bar or Restaurant until 9pm each evening. In consideration of other guests, and for their own safety, we kindly request that children remain supervised by an adult at all times.

Health & Safety:
The Bushmills Inn is an historic ‘listed building’, with much of it built long before present day building regulations, so please take extra care and, on arrival, read the important Health and Safety notice in the Hotel’s entrance porch.

Food and Beverages:
As we offer a wide variety of Menus, in our Restaurant and Bar and for Room Service, we kindly ask guests to refrain from bringing food and drink not purchased in the Hotel back to their bedrooms or public areas of the Hotel. Should you need clarification or further information, please contact us at any time.

Our Commitment to Sustainability:
At The Bushmills Inn we are committed to providing an outstanding level of service to our guests in a setting that provides a safe, healthy, fair and happy workplace for our employees. We are committed to making a positive impact on the local and global environment and the communities we serve and we recognise the importance of sustainability and responsible business practices in all aspects of our operations. We have achieved the SmartStay accreditation, an initiative developed and monitored by our local Council, Causeway Coast & Glens Borough Council.

Sustainability Policy
We recognise our responsibility to the environment and the communities in which we operate. From reducing our carbon footprint through the adoption of energy-efficient and water reduction practices, to prioritising local food and suppliers, recycling and eliminating single use plastics in our rooms, we strive to protect our local and global environment. This policy outlines our approach to sustainability, focusing on environmental stewardship, community engagement and continuous improvement.

Environmental Stewardship:
1. Resource Efficiency: We will continually work to reduce our environmental footprint by using resources efficiently, including water and energy conservation (examples include dual flush cisterns, use of efficient machines in our Kitchen and Laundry, individual thermostats in guest rooms, electricity activated by key cards, linen and towel re-use policy).
2. Green Energy: We will explore and implement, if possible, renewable energy sources to reduce our reliance on non-renewable energy and lower our carbon emissions.
3. Waste Management: We will continue to implement waste reduction and to recycle, to minimise our impact on local landfills and ecosystems (examples include the elimination of single use plastic in guest rooms, the use of paper straws, glass bottles for complimentary water, food reduction programme in our Kitchen).
4. Sustainable Procurement: We are dedicated to using trusted suppliers in all our ordering processes for all departments. We source fresh, seasonal ingredients from local and sustainable suppliers, where possible, in order to reduce food miles and have planted our own herb garden. 
5. Eco-Friendly Practices:  We will encourage eco-friendly practices among our employees and guests, including reducing single-use plastics, conserving water, and promoting environmentally friendly transportation options.

Community Engagement:
1. Local Partnerships: We will actively engage with the local community, fostering mutually beneficial relationships and supporting community initiatives, events and providing donations and supporting nominated local Charities.
2. Social Responsibility: We are dedicated to being a responsible employer by promoting diversity and inclusion, fair wages, and career development opportunities for our employees.
3. Education and Awareness: We will provide information and resources to educate our guests and staff on sustainability and environmental conservation.

Guest Experience:
1. Sustainable Guest Experience: We are committed to providing our guests with a sustainable and memorable experience by offering eco-friendly amenities, local products and responsible tourism opportunities.
2. Feedback and Collaboration: We welcome feedback from our guests, and we will use their comments to help improve our sustainability practices.
Continuous Improvement:
1. Monitoring and Reporting: We will regularly monitor our sustainability initiatives and set benchmarks in order to monitor or progress.
2. Innovation and Adaptation: We will embrace innovation and adapt our practices to reflect the latest advancements in sustainability and environmental conservation where possible.
3. Legal Compliance: We comply with all relevant environmental legislation and approved codes of conduct. 
The Bushmills Inn is committed to these sustainability principles and will actively work towards the realisation of this policy. We consider sustainability not just a duty but an opportunity to make a lasting, positive impact on our environment and community, whilst continuing to serve our guests to the highest standard

Modern Slavery Act Statement:
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes The Bushmills Inn’s modern slavery and human trafficking statement for the financial year ending 31st March 2023.
We are committed to monitoring our practices to ensure that slavery and human trafficking are not taking place in any part of our business or in any of our supply chains.  Our policy is that we will act ethically and with integrity in all our business relationships and will implement and enforce effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our operation.

 

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