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The Bushmills Inn scoops three esteemed awards for their hospitality and customer service

At last month’s annual Northern Ireland Tourism Awards, they were named double winners, taking both the Hotel of the Year and Customer Service Excellence Awards.

The annual black tie event, regarded as the highlight of the tourism calendar, recognised 37 of the industry’s most inspirational individuals, businesses and organisations and marked tourism’s success over the past year. Commending the awardees, Tourism NI Chairman, Terence Brannigan, said:

“The Northern Ireland Tourism Awards celebrate our hard-working tourism industry. We are fortunate to have such a range of outstanding people, places and organisations who contribute to and invest so much in our industry. These awards provided the opportunity for everybody to see and congratulate their efforts.”

Only one week beforehand the Northern Ireland Hotels Federation hosted its annual ‘Hotel Receptionist of the Year’ Gala Awards Ceremony and the team category title of ‘Hotel Reception of the Year 2017’ sponsored by Tourism NI went to The Bushmills Inn. One of the judges summed up the interaction they had with the team as:

“Possibly one of the best check-in experiences I have ever had throughout my years of hotel inspecting. The experience was a perfect mix of genuine hospitality, very good systems and a well-trained team”

  Ciaran O’Neill, President of NI Hotels Federation commented,  

“It is great to see such enthusiasm for these awards. We had a record number of competition entries this year. The standard throughout the entire competition was particularly high with the judges commenting on the exceptional quality of the finalists.””

“I’m proud and honoured that The Bushmills Inn has been recognised by esteemed industry professionals, not just for one, but for three coveted titles that pay tribute to the breadth of service we offer at the hotel”

, said Alan Walls, General Manager at The Bushmills Inn. Alan added:

“None of our success could be possible of course without the enormous contribution made by the whole team at The Bushmills Inn who work passionately day after day to deliver excellent service and ensure that each of our guests have a memorable stay.”

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